REFUND & RETURN POLICIES
COMPANY NAME
COMPANY NAME pride ourselves on providing a quality service, with quality products. We are committed to your 100% satisfaction with your entire COMPANY NAME experience.
30 DAY REPLACEMENT GUARANTEE
With all our products we offer a full replacement 30 day guarantee, so if you are not happy with the quality of the products that we have supplied to you, please let us know straight away and return to the products to us with a copy of the tax invoice or packing slip. We will then replace any defective goods or provide a refund.
DAMAGED GOODS REPLACEMENT PROCEDURE
If any of our products reach you in a damaged condition, please contact us immediately so we can put in a claim with the Courier company. We will then happily send a replacement to you.
Please send returns to: COMPANY NAME, COMPANY ADDRESS, SUBURB, CITY, PHONE, FAX
DELIVERY INFORMATION
PACKAGING:
We charge a minimum packaging charge of $X on all orders that are to be couriered.
DELIVERY COSTS:
Due to the periodic variation in delivery costs we reserve the right to increase our delivery charges at any time.
DELIVERY INSTRUCTIONS:
We endevour to use delivery companies who have a good reputation for reliable and carefull service. Please allow up to 7 working days for your delivery to arrive. If the goods don’t arrive within 24 hours of this date let us know and we will do everything we can to track down any missing parcels.
Please give us full & detailed address information plus a contact phone number.
INTERNATIONAL SHIPPING
Purchases outside New Zealand will be subject to International shipping rates. Please contact us by phone or email for more specific International shipping rates for your order.
